Frequently asked questions
Everything you need to know about your order, our creations and our care.
What are your delivery options and costs?
Your order is prepared by hand in our Paris atelier and shipped with Chronopost. In France: pickup point (Chrono Shop2Shop) from €4.99, or home delivery. Europe and a selection of international countries are also served. Delivery is complimentary from €150 of purchase — the rate is shown at checkout according to your address.
How does pickup-point delivery work?
Choose the pickup-point option when you order. Your collection point is confirmed with you after your order is placed.
Do you ship internationally?
Yes — France, the European Union and a selection of countries outside the EU. Available destinations and rates appear at checkout.
Which payment methods do you accept?
Credit card (CB, Visa, Mastercard) and PayPal, through a 100% secure payment.
Can I return an item?
You have a right of withdrawal. The conditions and procedure are detailed on our Returns & withdrawal page.
What is bespoke perfume?
A unique fragrance composed for you, during a private appointment at the Paris atelier. Your formula is kept for your refills. Discover the offers on the Bespoke page.
Can I try before choosing?
Yes — the discovery offer (3 samples) and the 30-perfume kit let you explore the collection on your skin. See the Samples.
Do you offer gift cards?
Yes. The gift card is sent by email with a code to use across the whole collection. Amount of your choice.
Is a case and a sample included?
Each perfume is presented in a refined case, and a sample is offered with every order.
How should I store my perfume?
Away from light and heat, far from the bathroom — it will keep all its fidelity over time.
How can I reach you?
By email at contact@parfumsurmesure.com. The atelier, at 52 rue de l'Université (Paris 7th), can be visited by appointment.